Det. Jennifer Ciaccia tells Anderson Cooper that Cleveland police will look at how a dispatcher handled Amanda Berry's frantic 911 call. But she says regardless of the nature of the call, the response from law enforcement was swift.
"The call taker was able to get the information that was needed ... zone car arrived on scene in under two minutes. So really time wasn't a factor. What needed to be done, was done," says Ciaccia.
Berry went missing in 2003 on the eve of her 17th birthday. She was found in a Cleveland house with two other women who has been missing for years. Michelle Knight was 21 when she vanished in 2002 and Gina DeJesus was last seen in 2004 at age 14.
A neighbor, Charles Ramsey, freed Berry and a young girl by kicking in the door when he heard her screaming for help on Monday. She immediately called 911 to tell them it was her, apparently aware they had been searching for her for a decade.
The dispatcher has received criticism for not staying on the phone with her. Here's the transcript of their exchange:
Caller: Help me! I'm Amanda Berry.
Dispatcher: You need police, fire, ambulance?
Caller: I need police.
Dispatcher: OK, and what's going on there?
Caller: I've been kidnapped and I've been missing for 10 years, and I'm, I'm here, I'm free now.
Dispatcher: OK, and what's your address?
Caller: 2207 Seymour Avenue.
Dispatcher: 2207 Seymour. Looks like you're calling me from 2210.
Dispatcher: Looks like you're calling me from 2210.
Caller: I can't hear you.
Dispatcher: It looks like you're calling me from 2210 Seymour.
Caller: I'm across the street; I'm using the phone.
Dispatcher: OK, stay there with those neighbors. Talk to police when they get there.
Dispatcher: OK, talk to police when they get there.
Caller: OK. Hello?
Dispatcher: Yeah, talk to the police when they get there.
Caller: OK. Are they on their way right now? I need them now.
Dispatcher: We're going to send them as soon as we get a car open.
Caller: No, I need them now before he gets back.
Dispatcher: All right; we're sending them, OK?
Caller: OK, I mean, like ...
Dispatcher: Who's the guy you're trying - who's the guy who went out?
Caller: Um, his name is Ariel Castro.
Dispatcher: Alright. How old is he?
Caller: He's like 52.
Dispatcher: And, uh –
Caller: I'm Amanda Berry. I've been on the news for the last 10 years.
Dispatcher: I got, I got that, dear. (Unintelligible) And, you say, what was his name again?
Caller: Uh, Ariel Castro.
Dispatcher: And is he white, black or Hispanic?
Caller: Uh, Hispanic.
Dispatcher: What's he wearing?
Caller: I don't know, 'cause he's not here right now. That's why I ran away.
Dispatcher: When he left, what was he wearing?
Caller: Who knows (unintelligible).
Dispatcher: The police are on their way; talk to them when they get there.
Caller: Huh? I - OK.
Dispatcher: I told you they're on their way; talk to them when they get there, OK.
Caller: All right, OK. Bye.
Filed under: 3 Missing Teens Found in Ohio
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