Many claimants seeking compensation for damages from the Gulf oil spill say they are struggling to get basic information about what is happening with their claims.
Dozens of claimants have told ProPublica they are having trouble getting information about their submissions, and applicants say that the claims agents they speak to on the telephone and in field offices are unable to provide any answers. It is possible to check the status  of applications on the website of the operation run by claims czar Kenneth Feinberg, but claimants say they cannot get explanations for their status, for delays in processing, or for the size of the checks sent out for approved claims.
Feinberg acknowledged to ProPublica that his operation should be doing a better job of providing enough information to claimants. He said he has been making changes to improve transparency and responsiveness.
Filed under: Gulf Oil Spill
Anderson Cooper goes beyond the headlines to tell stories from many points of view, so you can make up your own mind about the news. Tune in weeknights at 8 and 10 ET on CNN.
Questions or comments? Send an email
Want to know more? Go behind the scenes with