Gary Tuchman
AC360° correspondent
The major airlines (with the notable and commendable exception of Southwest) are in a feeding frenzy to not only implement, but continue raising the price of checked luggage. Fuel prices are high, but they've gone up in dramatic fashion before in the age of air travel, so trotting that out as the reason for these fees doesn't inspire one to feel pity for the industry.
What is apparent is that the airlines are sticking together. If one of the majors decided to make 2 checked bags free again, there would be pressure on the others to re-adjust.
Either way, here is something to think about. If your luggage doesn't arrive on your flight, and instead ends up late or lost, shouldn't you be entitled to a refund?
Remarkably, there are no provisions for that. If you pay 125 dollars for a third checked bag and it gets lost, you are still responsible for the 125 dollars! With that logic, no wonder the industry is in so much trouble.
| Cindy |
July 30th, 2008 4:34 pm ET Gary, Cindy...Ga. |
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| Ayse - London England |
July 30th, 2008 4:42 pm ET I bet all the flight crew fly WITH their luggage and Duty Free goodies. |
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| jaynee |
July 30th, 2008 4:45 pm ET My sister's family recently flew to California and she had to pay the $50 fee for having a heavy bag. We immediately advised her to go ahead and UPS a big box of her stuff back to Virginia rather than put it in the suitcase. Much cheaper to send a big box for $20 via UPS (with tracking!) than to pay $50 to check a heavy bag. |
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| Heather |
July 30th, 2008 4:47 pm ET I think flying is slowly going back to what it started out to be. A luxury for those who can afford it. If you are smart you know you have a better track record with fedex or ups and ship your luggage of course you hope that the hotel knows what to do with it. |
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| EJ (USA) |
July 30th, 2008 4:50 pm ET Maybe FedEx and UPS can start a new line in their shipping business – people who'd rather be shipped as cargo than pay to travel on today's airlines. Hi Gary – Hope you are doing well! |
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| Renee |
July 30th, 2008 4:55 pm ET Gary: Space bags are the key! You must try them! |
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| Lorie Ann, Buellton, California |
July 30th, 2008 5:01 pm ET I guess flying by the seat of your pants, takes on a whole new meaning..What will the airline industry dream up next? Lorie Ann, Buellton, Calif. |
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| Dheeraj Jumani |
July 30th, 2008 5:18 pm ET I work at JFK as well and one thing they could have done is when pasanger handed there bags they could have name tags on them and there flight # so they bags could have been send to TSA and then right to the Plane but ha American Airlines are the who should things of such back up plan. |
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| Jim S |
July 30th, 2008 5:24 pm ET As for me- the joke is on the airlines- You WILL NOT get MY Bussiness- EVER- Lets see how long you can last without customers. |
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| Sharon from Indy |
July 30th, 2008 5:59 pm ET Gary: I would consider it if I was taking a long vacation. But then again, who can afford a vacation much less a long one? |
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| Betty Ann, Nacogdoches,TX |
July 30th, 2008 6:54 pm ET Hey Gary! |
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| Mari, Salt Lake City |
July 30th, 2008 7:03 pm ET No surprise, our airline industry is in a world of hurt! |
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| Megan Dresslar |
July 30th, 2008 7:27 pm ET Gary, |
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| Melissa, Los Angeles |
July 30th, 2008 8:13 pm ET LOL thanks for the laugh Lorie Ann! |
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| Annie Kate |
July 30th, 2008 9:50 pm ET Expecting good customer service and a customer focus from any company these days is a futile endeavor. The airlines don't care if your bags get to where you are going; they probably don't care if the clothes on your back get their either – they just want their money. I wonder what they will decide to charge for next. Annie Kate |
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| Heather,CA,US |
July 30th, 2008 9:55 pm ET My Dad converted well alot of his airline miles with his credit card to hotel room points. He said he plans on doing that with his other cards. He just enjoyed a free trip at a Marriott hotel in OC Cal. They even washed his car everyday for free! |
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| CaseyJPS |
July 30th, 2008 11:05 pm ET Most airlines contracts (now) virtually eliminate any liability if bags are lost or damaged. So, the airlines collect $ to offer the service of transporting your baggage and then they have almost no responsibility! This is criminal and needs to be investigated by the government. |
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| CaseyJPS |
July 30th, 2008 11:10 pm ET Here's something else to think about. when dealing with an airline. Any of us could be stuck with a worthless ticket or worthless frequent flier miles in a blink of an eye. Don't bother buying the travel insurance some airlines offer when you buy your ticket. Most of these policies will not protect you if an airline goes out of business. This exclusion can be found in the fine print of any airline-peddled insurance policy. However, by purchasing from a travel insurance company, it is possible to be protected. In other words, the same insurance company policy sold to you by the airline doesn't protect you as thoroughly as when you buy that policy directly from the insurance company itself. Credit cards still offer a line of defense. You can always dispute a charge within 60 days of it appearing on your statement. |
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| Willie |
July 30th, 2008 11:25 pm ET Maybe the reason Congress doesn't wants to move off-shore drillingis before it's break is because the oil compamies are not utilizing existing leases (all smoke and mirrors)! Will |
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| Megan Dresslar |
July 31st, 2008 12:33 am ET I agree with Lorie Ann....... you made me more laugh!!! |
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| Jenn/Monrovia CA |
July 31st, 2008 1:26 am ET Fly Southwest, it will make your life easier. |
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